Disappointed. I requested a custom color with bleached knots and was VERY specific in what color I wanted. What I received was completely opposite of my request AND the original picture on the website. So I don’t even know what color option the company sent me. The shade that I asked for is an ashy blonde, and I got an extreme copper color instead. Also, NO bleached knots.
I spent a lot of money on this wig and now I’m going to have to spend even more to adjust the color to what it was originally supposed to be.
I didn’t receive any kind of communication from the company to clarify my request and make sure they got my order right. To me, it seems like they just sent me what was most convenient for them without taking the customer into consideration.
However, I will add.. the wig construction and hair quality seems good with minimal shedding so far. I’m just nervous to process the hair again, especially with bleach, there are a few split ends already.
Overall, I wish the company would’ve reached out to me with a picture of the final product BEFORE shipping the wig to make sure they got my order right. If you aren’t going to adhere to custome requests, then don’t even have that as an option.